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Pep Boys Auto Service & Tires
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Overview
pep boys
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
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Appointments recommended
On-site parking
In-store pickup
In-store shopping
Oil change
Mechanic
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Innovativeness
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Pep Boys is a well-established auto service and repair chain with a location at Building 7655, W Hillsborough Ave, Tampa City. The business offers a wide range of services, including wheel alignment, transmission repair, tire services, oil changes, and motorcycle maintenance.Based on the client feedback, Pep Boys has a strong reputation for providing good quality service. Many customers praised the professionalism and knowledge of the staff, particularly Randy, Luis, and Alex. They were also appreciated for their honesty and transparency in explaining the necessary repairs and providing updates on the status of the work.Pricing is also a significant strength for Pep Boys, with many customers commenting on the reasonable prices and fair deals offered by the business. In fact, some customers even mentioned that Pep Boys provided better prices than the dealership.Innovativeness is another area where Pep Boys excels, with some customers praising the business for its use of technology and modern equipment. However, there were some instances where the staff seemed uncertain or unprepared to handle certain issues, which suggests that there may be room for improvement in this area.One major issue that stood out was the inconsistent service quality. While many customers had excellent experiences, there were also several instances where customers felt that the service was slow, unprofessional, or even dishonest. This suggests that there may be some variability in the quality of service at different times or with different staff members.Overall, Pep Boys is a reliable option for auto service and repair, with a strong reputation for quality and pricing. However, the business may need to work on maintaining consistent service quality and innovating in areas where it can improve.
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