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Pep Boys Auto Service & Tires
3.40
3.40
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pep boys
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Wheelchair accessible parking lot
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The business is located at Building 3933, W Hillsborough Ave Avenue, Tampa City, offering a wide range of services including wheel alignment, transmission, tire service, oil change, motorcycle service, mechanic, car repair and maintenance, car battery store, car parts, brake shop, and pet services. The store has a rating of 3.9 stars, indicating a generally good experience for customers.The staff seems to be a mix of friendly and helpful, and some customers have had positive experiences with the service they received. However, there have been some issues with communication, customer service, and the quality of work done. Some customers have reported being told one thing and then having something else happen, or having to wait for extended periods of time.One of the major issues with this business is the lack of communication and transparency. Customers have reported being told that their car would be ready at a certain time, only to have it take much longer. This can be frustrating and inconvenient for customers who have to make arrangements for transportation or have other commitments.The business also seems to have some issues with staff morale and management. Some customers have reported encountering rude or unhelpful staff members, and one customer reported being treated poorly by a receptionist who claimed to be Puerto Rican.In terms of pricing, customers seem to be generally happy with the prices they are charged. However, some customers have reported being overcharged or being told one price and then being charged another.Overall, this business seems to have some issues with communication, customer service, and staff morale. However, it also has some strengths, such as its wide range of services and generally good prices.One major issue that was noted by multiple customers is the lack of communication and transparency regarding the work that was done on their vehicles. Some customers reported being told that their vehicle was fixed when it was not, and others reported being overcharged for services that were not actually performed.Another issue that was noted is the rudeness and unhelpfulness of some staff members. Some customers reported being treated poorly by receptionists or service technicians, and one customer reported being hung up on by a phone operator.Some customers have also reported having to wait for extended periods of time for their vehicles to be serviced, which can be frustrating and inconvenient.On the other hand, some customers have reported having very positive experiences with the business, including friendly and helpful staff, good communication, and high-quality work.Overall, this business seems to have some major issues that need to be addressed in order to provide a better experience for customers. However, it also has some strengths that could be built upon in order to provide a more positive experience for customers.
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