Tampa Bay
Pep Boys Auto Service & Tires
9.74
9.74
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Quick visit
Checks
Appointments recommended
In-store pickup
In-store shopping
Batteries
Oil change
Mechanic
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Overall
Pricing
Innovativeness
Quality
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This location has a good overall rating, but there are some issues with quality that need to be addressed. The pricing is reasonable, and the staff is innovative in some areas. However, there are some cases of poor communication and dishonesty, which is unacceptable. The manager needs to work on addressing these issues and providing better customer service. One notable issue that stood out is the case where the staff tried to scam a customer by charging them for unnecessary work. This is not acceptable and needs to be addressed immediately. The staff should be retrained to provide honest and transparent service. The location has some good qualities, such as the staff's willingness to help and the reasonable pricing. However, these issues need to be addressed to improve the overall quality of service. Overall, this location has potential, but it needs to work on providing better customer service and addressing the issues that have been reported.
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