Tampa Bay
Pep Boys Auto Service & Tires
18.91
18.91
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Quick visit
Checks
Appointments recommended
In-store pickup
In-store shopping
Batteries
Oil change
Mechanic
Photos & videos
Submit a review
Pricing
Overall
Submit a review
The business has a good overall rating of 4.0, but the lack of available information prevents me from evaluating the quality of the services. The pricing seems to be relatively fair, with a rating of 4.7. Unfortunately, I am unable to assess the innovativeness of the business due to the absence of relevant data.The business offers a wide range of services, including wheel alignment, transmission shop, tire service, oil change service, motorcycle service, mechanic, car repair and maintenance service, car battery store, car parts, brake shop, animal service, animal hotels, auto repair shop, car detailing, auto air conditioning service, automotive & boat service, tire sales, and tire shop. They are located at Building 10119, McMullen Rd Road, Riverview City, and are open Monday to Friday from 7:00 AM to 8:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 5:00 PM.The business has a rating of 4.0 on third-party ratings and has received a mix of positive and negative reviews from customers. Some customers have reported excellent service and fair prices, while others have experienced long wait times and unprofessional staff.One of the main issues with the business is the lack of communication and follow-up with customers. Several customers have reported not being informed about the status of their vehicle or being told that their appointment would be delayed without any explanation. This lack of communication has led to frustration and disappointment among customers.Another issue is the quality of the work performed by the mechanics. Some customers have reported that their vehicles were not properly serviced or that the work was not done correctly. This has resulted in additional costs and inconvenience for the customers.Despite these issues, the business has also received positive reviews for its friendly and knowledgeable staff, fair prices, and quick service. Customers have praised the business for its ability to get their vehicles in and out quickly, often with minimal wait times.To improve the business, it would be essential to address the issues of communication and quality of work. The business should implement a system to keep customers informed about the status of their vehicle and ensure that the work is done correctly. This could include providing regular updates on the progress of the work, offering apologies for any delays or issues, and taking steps to prevent similar problems in the future.The business should also focus on maintaining a high level of quality in its services. This could include providing ongoing training for its mechanics, investing in new equipment and technology, and implementing quality control measures to ensure that all work meets the highest standards.Overall, while the business has its strengths and weaknesses, it has the potential to become a top-rated service provider with the right improvements. By addressing the issues of communication and quality, the business can build trust with its customers and establish itself as a reliable and trustworthy service provider.
Own this business?
Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS