Tampa Bay
Pep Boys Auto Service & Tires
67.15
67.15
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Checks
Appointments recommended
In-store pickup
In-store shopping
Oil change
Mechanic
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Overall
Pricing
Innovativeness
Quality
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Reviewing Pep Boys in Celebration, Florida, it's clear that this location has its strengths and weaknesses. On the one hand, customers praise the friendly and professional staff, including Carlos, Jesus, and Hector. They mention getting quick and efficient service, with some customers even receiving same-day repairs. The shop seems to have a good reputation for tire sales and installation, with many customers mentioning the quality of the tires and the reasonable prices.
On the other hand, several customers have had negative experiences at this location. Some have reported long wait times, with appointments taking hours to complete, while others have expressed frustration with the lack of communication and follow-up from the staff. There have been instances of incorrect diagnoses and repairs, which have left customers with bills that are significantly higher than the original estimate. Some customers have even reported feeling pressured into additional services they didn't need.
The reviews also highlight some inconsistencies in the shop's pricing and labor costs. While some customers praise the reasonable prices, others have expressed shock at the high labor costs and the lack of transparency in the billing process. In some cases, customers have had to take their vehicles to other shops to get the correct repairs done, which has added to the overall cost and frustration.
Despite these issues, the shop seems to have a good reputation for customer service, with many customers mentioning the friendly and helpful staff. However, this is not consistent across all reviews, and some customers have had negative experiences with the staff, including feeling disrespected and ignored.
Overall, it seems that this Pep Boys location has the potential to provide good service, but it falls short in terms of quality, pricing, and innovativeness. While some customers have had positive experiences, others have been left frustrated and disappointed. To improve, the shop could focus on providing clearer communication and more accurate diagnoses, as well as being more transparent about pricing and labor costs. By addressing these issues, the shop could potentially improve its overall rating and reputation.
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