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Pep Boys Auto Service & Tires
14.84
14.84
Overview
pep boys
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Onsite services
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Appointments recommended
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Batteries
Oil change
Mechanic
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The business location is surrounded by services such as Wheel alignment service, Transmission shop, Tire Service, Oil change service, Motorcycle Service, Mechanic, Car repair and maintenance service, Car battery store, Car Parts, Brake shop, and Animal Service. Although the services provided by the location are diverse, the business itself is categorized under "Pep Boys Auto Service & Tires." The address is at Building 22545, Catfish Lake Ln Lane, Lutz City. It is open for business with varying hours from Monday to Sunday.Several customers have given feedback about their experiences. There were instances where customers were impressed with the service and professionalism of the staff, citing the quick turnaround time and good communication. Some customers also appreciated the variety of services offered, including tire installation, wheel alignment, and oil changes. Additionally, customers have praised the competitive pricing at the location.However, there were also instances where customers were disappointed with the service. A few customers felt that the staff was unprofessional and rude, and that the work was not done correctly. One customer had to make multiple visits to have the same issue resolved, and another customer felt that the staff was trying to scam them.One customer had a particularly negative experience, where they were told that their car needed a catalytic converter replacement, O2 sensor, and fuel fill neck, which would cost $2,770. However, when they returned for the repair, the wrench light was still on, and the engine light was also illuminated. The customer was told that maybe it was the O2 sensor, but they had to come back another day for the mechanic to check. This experience left the customer feeling frustrated and skeptical of the business.In general, the business seems to have a mixed reputation, with some customers praising the service and others feeling disappointed or frustrated. The overall rating of 4.2 suggests that the business is average in terms of customer satisfaction.
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