Tampa Bay
Pep Boys Auto Service & Tires
62.66
62.66
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Quick visit
Checks
Appointments recommended
In-store pickup
In-store shopping
Batteries
Oil change
Mechanic
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Pricing
Quality
Overall
Innovativeness
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This Pep Boys location on Hooks Street in Clermont City seems to have a mixed experience, with some customers being extremely satisfied and others having issues with the quality of service. On one hand, many customers have praised the staff's professionalism, kindness, and efficiency, particularly Jose and Eric. They have received high marks for their pricing, with some customers feeling that they offer great value for the services they provide.However, there have been several instances of customers experiencing long wait times, receiving subpar service, and even having issues with dishonesty and sexism. One customer felt that the staff took advantage of them because they thought they didn't know anything, and another felt that the labor rates were excessive for the work done.Despite these issues, the majority of customers have been satisfied with their experience, citing the quick and efficient service, friendly staff, and good prices. It's worth noting that some customers have mentioned that the staff's attitudes can vary, and some have been more helpful and kind than others.Overall, this location seems to have its strengths and weaknesses, and it's essential to consider these mixed reviews when making a decision about where to take your vehicle for repairs or maintenance.Some specific highlights from the reviews include:* Many customers have praised Jose's exceptional service, kindness, and professionalism.* Some customers have mentioned that the staff's attitudes can vary, and some have been more helpful and kind than others.* There have been instances of customers experiencing long wait times and receiving subpar service.* Some customers have felt that the staff took advantage of them because they thought they didn't know anything.* Labor rates have been cited as being excessive for the work done in some cases.* Many customers have praised the quick and efficient service, friendly staff, and good prices.It's essential to take these reviews into consideration when deciding where to take your vehicle for repairs or maintenance. It's also crucial to communicate clearly with the staff and ensure that you understand the services being performed and the costs involved.
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