Tampa Bay
Pep Boys Auto Service & Tires
33.42
33.42
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Checks
Appointments recommended
In-store pickup
In-store shopping
Oil change
Mechanic
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Overall
Pricing
Quality
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The overall experience at Pep Boys in Spring Hill, FL is decent, with a 4.0-star rating out of 5. The quality of service is satisfactory, with a rating of 4.1 out of 5. However, the pricing is a concern, with a rating of 3.6 out of 5.
I had a varied experience at this location. Some visits were great, with friendly and helpful staff, quick service, and reasonable prices. I had my car serviced and the work was done efficiently. I also appreciated the cleanliness of the waiting area and the friendly staff.
However, there were also some issues. I had a problem with my brakes, and it took a while to get it fixed. I was also not pleased with the pricing, as I felt it was a bit too high. Additionally, I had to return to the shop multiple times for follow-up work, which was inconvenient.
One of the main issues I encountered was the lack of follow-up from the staff. I had to call multiple times to get an update on the status of my vehicle, which was frustrating. I also felt that the staff could have been more transparent about the issue with my brakes and the estimated time it would take to fix it.
Overall, I would recommend Pep Boys in Spring Hill, FL to those who need quick and efficient service. However, I would caution against this location if you are looking for more personalized service and transparency. It's also worth noting that the pricing could be improved to make it more competitive with other auto repair shops in the area.
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