Tampa Bay
Pep Boys Auto Service & Tires
64.82
64.82
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Appointments recommended
Oil change
Mechanic
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Pricing
Quality
Overall
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This Pep Boys location provides a variety of services, including wheel alignment, transmission shop, tire sales, and car repair and maintenance. The business is located at Building 1830, S Tamiami Trl Trail, Venice City, and is open from Monday to Saturday from 7:00 to 19:00, and Sunday from 8:00 to 17:00. The business accepts NFC mobile payments, debit cards, and credit cards, and offers amenities such as Wi-Fi and a restroom.Many customers have reported positive experiences at this location, with some praising the friendly and knowledgeable staff, including Derek, Vladimir, and Ben. Some customers have also appreciated the quick and efficient service, with one customer noting that their car was repaired in just one hour. Additionally, some customers have mentioned that the business has a clean and welcoming atmosphere, with one customer noting that the waiting area is "very pleasant."However, there have been some negative reviews, including one customer who reported waiting for 6 hours for a service and another customer who experienced a delay in getting their car repaired. Another customer reported being charged an additional $12.50 for "shop supplies" without being told what they were for. Some customers have also mentioned that the business can be busy, with one customer noting that it took 3.5 hours to get four tires and an alignment.Despite some negative reviews, the overall rating for this location is 4.3 out of 5 stars, based on third-party ratings. The business has also received praise for its reasonable pricing and fair prices. Overall, this Pep Boys location appears to provide good service and value to its customers, but may have some issues with wait times and communication.One issue that stands out is the need for better communication with customers about wait times and delays. Several customers have reported feeling frustrated and disrespected when they were not informed about delays or wait times. Additionally, some customers have reported feeling taken advantage of by additional charges or upselling without being clearly informed about the costs.To improve, this business could focus on improving communication with customers, including providing clear estimates of wait times and explaining additional charges or services clearly. They could also consider implementing a system for tracking wait times and communicating with customers about delays.
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