Tampa Bay
Pep Boys Auto Service & Tires
53.54
53.54
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Checks
Appointments recommended
In-store pickup
In-store shopping
Batteries
Oil change
Mechanic
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Pricing
Innovativeness
Overall
Quality
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Overall experience at Pep Boys was positive, but some minor issues were noticed. Employees were very friendly and welcoming, and the store had a clean and well-organized appearance. The online appointment system was efficient and easy to use. However, some of the services, such as brake repair and tire rotation, took longer than expected, which led to a slight delay in completion. The prices for services were competitive and affordable. The store's ability to accommodate and offer a variety of services was impressive, which earned high marks for innovativeness. A recurring issue, however, was the store's handling of customers' appointments and the follow-up after the service was completed. In some cases, customers felt that their cars were not properly inspected before they left the store. It is worth noting that not all services were completed correctly, which led to some issues with the customer's vehicles. This problem has been reported multiple times and needs to be addressed.
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