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Pep Boys Auto Service & Tires

4.4

• (1 reviews)

4405 US Hwy 98 N Street, Lakeland, Florida 33809

36.78

4405 US Hwy 98 N Street, Lakeland, Florida 33809

36.78

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Overview

pep boys

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Wi-Fi

Onsite services

Quick visit

Checks

Appointments recommended

In-store pickup

In-store shopping

Oil change

Mechanic

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Reviews

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4.4

1 reviews

Quality

4.1

Pricing

4.3

Overall

4.4

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

This location of Pep Boys seems to have a good reputation with a 4.4 overall rating from third-party ratings. Many customers have expressed satisfaction with the service, mentioning friendly and helpful staff, quick turnaround times, and competitive prices.However, some customers have reported issues with the service, such as problems with brake work, overpriced repairs, and unprofessional behavior from staff. One customer mentioned that they were upsold on unnecessary repairs, and another reported that a staff member was dismissive and unhelpful when they tried to get a brake repair done.Some customers have also mentioned that the store's online reviews are not always accurate, and that some staff members may be more willing to upsell customers than others.Despite these issues, the majority of customers seem to have had positive experiences at this location, and the store's overall rating suggests that it is a reliable and trustworthy place to take your car for service.One potential issue that stands out is the problem with brake work, which several customers have reported. It's not clear if this is a recurring issue or a one-time problem, but it's something that the store should address in order to maintain its reputation for quality service.Overall, this location of Pep Boys seems to be a good choice for car maintenance and repair, but customers should be aware of the potential issues with brake work and the importance of carefully reviewing any recommended repairs before agreeing to them.