Tampa Bay
Pep Boys Auto Service & Tires
4.48
4.48
Overview
pep boys
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Wi-Fi
Onsite services
Checks
Appointments recommended
In-store pickup
In-store shopping
Batteries
Oil change
Mechanic
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Quality
Overall
Pricing
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The business location, Pep Boys, has a mixed reputation. Some customers have reported excellent service and experiences, while others have had negative interactions. The overall score is 4.3, indicating a generally positive but not outstanding experience.The quality of service is also decent, with a score of 4.1. Some customers have reported friendly and knowledgeable staff, while others have experienced poor communication and unexplained delays.The pricing at Pep Boys seems to be reasonable, with a score of 4.5. However, some customers have complained about hidden fees and unexpected charges.Unfortunately, there is no information available on the innovativeness of the business.One major issue that stands out is the lack of reliability in the quality of service. Some customers have reported receiving subpar service, including unexplained delays and unaddressed issues. This suggests that the business may not have a consistent quality control process in place.Additionally, some customers have reported feeling misled or overcharged by the business. This suggests that the business may not have transparent or honest pricing practices.Overall, while Pep Boys has some positive qualities, it falls short in several areas. Customers may want to exercise caution when using the business and carefully review any estimates or services before agreeing to them.
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