This location has a good overall rating. The staff seems to be very friendly and helpful, with several customers praising their excellent customer service. Nicole is a standout employee, with multiple customers expressing their gratitude and admiration for her work. The rental process is well-organized, and the staff is knowledgeable and able to provide quality assistance. The business is very professional, and the facilities are well-maintained, including the parking lot and entrance.
One thing that could be improved is the responsiveness of the staff, as one customer reported having to wait a long time to contact someone. However, this issue was not consistent across all customers, and the business seems to be making an effort to address these concerns.
The parking and accessibility features are a definite plus, with an on-site parking lot and wheelchair-accessible entrance. Payments can be made via NFC mobile payments, debit cards, and credit cards, making it easy for customers to rent a truck.
The business hours are standard, with Monday to Friday available from 9am to 5pm, but Saturday and Sunday are not available. The working hours may not be suitable for customers who need to rent a truck on weekends.
Overall, this location is a good option for customers looking for a reliable and professional truck rental experience.