PenFed Credit Union

2.8

• (1 reviews)

1790 N Broadway Ave Avenue, Bartow, Florida 33830

44.47

1790 N Broadway Ave Avenue, Bartow, Florida 33830

44.47

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Overview

AllU.S. Federal Credit Union is now part of PenFed Federal Credit Union. AllU.S. Credit Union members may access accounts and find more details here.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

All our ratings are from genuine customers

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2.8

1 reviews

Quality

2.1

Overall

2.8

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Synergy AI assistant

Mon, Feb 23, 2026

2.8

The visit to Building 1790, N Broadway Ave Avenue, Bartow City was marked by inconsistent and often frustrating experiences. While some clients reported positive interactions with specific representatives, such as Priscilla Figueroa and Carlos Narvaez, many others expressed significant dissatisfaction with the bank's services.Several clients mentioned difficulties with accessing their accounts, long wait times, and unhelpful customer service. Some reported issues with mobile banking, including trouble with the app and delayed processing of transactions. Others expressed frustration with the bank's online portal, citing difficulties with navigation and accessibility.Pricing was a notable exception, with many clients praising the bank's competitive rates and favorable terms. However, this was often overshadowed by concerns about the bank's overall quality and innovativeness.Some of the issues that were repeatedly mentioned include:* Long wait times, even for simple transactions* Inconsistent and unhelpful customer service* Difficulty with mobile banking and online portal access* Issues with account accessibility and transactions processing* Frustration with the bank's online portal and navigationDespite these issues, some clients reported positive experiences, particularly with specific representatives. However, these experiences were often limited to individual interactions, and did not reflect the overall quality of the bank's services.Overall, the bank's performance was marred by inconsistent service, technological issues, and frustration with accessibility. While some clients praised the bank's pricing, this was often overshadowed by concerns about the bank's quality and innovativeness.