The location of the Diabetes Care Center is quite convenient for patients, with wheelchair accessibility and a clean facility. However, the staff seems to be a bit unorganized, as evidenced by several patients mentioning difficulty in reaching them for questions or concerns. There's one major issue that stands out - many patients have complained about the lack of follow-up from the staff, with some even having to go to the hospital because they didn't receive proper care. The doctor, Dr. Penabad, seems knowledgeable and professional, but the office's shortcomings can make the experience less than satisfactory. The payment options are varied, including NFC mobile payments, debit cards, and credit cards. Appointments are recommended, and the office is open to suggestions for improvement.