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Pediatric Associates Clearwater
10.93
10.93
Overview
Love & Care, 365 Days A Year Our mission is to deliver the best and most comprehensive medical services to you and your family. From newborns to age 21, we ...
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The Clearwater Pediatric Care office has had a mixed experience for patients. Some parents have praised the doctors, nurses, and staff for being friendly, professional, and caring, with one parent noting that the practice has been "amazing" and another saying that the staff is "very warm" and "helpful."However, many parents have had negative experiences, citing issues with communication, scheduling, and billing. Some have reported difficulty getting appointments, being put on hold for extended periods, and receiving incorrect information. Others have expressed frustration with the automated phone system and the call center, with one parent saying it's "terrible" and another stating it's "notorious for poor customer service."There are also concerns about the practice's responsiveness to patient needs, with one parent reporting that a bill was sent to collections without being resolved and another stating that a request for a refund was ignored.Despite these issues, some parents have praised the doctors for being knowledgeable and caring, with one parent noting that the APRN is "thorough" and "explanatory" and another saying that the doctor is "amazing" and "passionate about their job."Overall, the experience at Clearwater Pediatric Care seems to be dependent on individual interactions with the staff and doctors. While some patients have had positive experiences, many have encountered difficulties with communication, scheduling, and billing.The biggest issue with the practice seems to be the corporate buyout, which has resulted in a change in the way the office is run. Many parents have reported difficulty getting in touch with a real person, being put on hold for extended periods, and receiving incorrect information.It's also worth noting that some parents have reported that the practice has become more focused on billing and less on providing quality care, with one parent stating that the office is "all about the money" and another saying that they "don't care about patients."To improve the experience at Clearwater Pediatric Care, the practice should focus on addressing the issues with communication, scheduling, and billing. They should also invest in training their staff to provide better customer service and ensure that patients feel heard and valued.Additionally, the practice should consider implementing changes to their phone system and call center to make it easier for patients to get in touch with a real person. They should also work on improving their communication with patients, providing clear and accurate information, and responding promptly to concerns and requests.Ultimately, the success of Clearwater Pediatric Care will depend on their ability to address these issues and provide a better experience for their patients.
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