The business has a well-organized testing center with a clean and quiet environment. The staff is mostly professional, and some users appreciate their politeness and helpfulness. However, there have been reports of some staff members being rude, dismissive, and even racist, which is unacceptable. The center has a wheelchair-accessible entrance, parking lot, and restroom, making it accessible to people with disabilities. However, the lack of a waiting area and amenities such as pencils and paper is a drawback. The building has a basic and functional design, but some users have complained about the temperature being too hot or too cold. Overall, the business seems to be improving, but it still has some work to do to meet the expectations of its customers. The main issue that stands out is the inconsistent treatment of customers by the staff, which can be frustrating and off-putting. It's essential for the business to address this issue and provide a more consistent and welcoming experience for all customers.