This business location has a mix of good and bad experiences. The general atmosphere of the place is friendly, with some customers describing it as reassuring and providing a sense of assurance. The staff is reported to be competent and patient, with one customer mentioning that the technician was willing to work past closing time to complete the job. On the other hand, there have been instances of slow service, with one customer waiting for over 6 months for their computer to be repaired. Additionally, some customers have reported being given the run-around or not being kept informed about the status of their repairs. It seems that the business has had issues with communication and follow-through in the past.