The business has a good overall reputation, with a rating of 4.1 out of 5. The quality of service provided by the staff is excellent, with a rating of 4.5 out of 5. The pricing is also very competitive, with a rating of 5 out of 5. However, the business falls short in terms of innovativeness, with a rating of 3.8 out of 5.
The business seems to have a wide range of services, including dog walking, dog training, pet day cares, and pet boarding. They also have a strong online presence, with a website and social media accounts. However, it appears that they may not be using the latest technology or innovative methods to provide their services.
Despite some negative reviews, the majority of customers have had a positive experience with the business. Many reviewers have praised the staff for being friendly, professional, and attentive to their pets' needs. They have also appreciated the daily updates and photos provided by the business.
One of the main concerns with the business is the lack of transparency and accountability in certain situations. Some reviewers have reported incidents where their pets were injured or mistreated, and the business failed to take responsibility or provide adequate compensation. This has led to a lot of distrust and anger among some customers.
Overall, the business has a lot of potential, but it needs to work on improving its innovativeness and accountability. With some changes and improvements, it could be a top-rated business in the industry.