The location has a 4-star overall rating. Quality of service is consistent, with a 4.1-star rating. Pricing is reasonable, with a 4.5-star rating. However, the innovativeness of the location is also high, with a 4.5-star rating, suggesting that they are actively trying new approaches and improving their services. The location has a non-profit model, offering affordable prices for various services, including vaccinations, spay/neuter procedures, and microchipping. Many customers have praised the friendly and knowledgeable staff, as well as the clean and welcoming environment. Some customers have mentioned that the location can be busy and that it may take some time to get an appointment. Overall, the location seems to be doing a good job of providing high-quality care to animals at an affordable price. However, one customer mentioned an issue with getting a return call after leaving a message, suggesting that communication could be improved.