This business location seems to be well-regarded by its customers. The average rating is 4.4 out of 5, indicating a high level of satisfaction. The staff is described as friendly, caring, and professional, and the facility is said to be clean, safe, and well-organized. Many customers appreciate the personalized attention and love their pets receive, as well as the Instagram posts and report cards that keep pet owners informed about their pets' activities during their stay. Some customers have noted that the business goes above and beyond to accommodate their pets' needs and provide a welcoming and social environment.
However, one potential issue that has been mentioned is that the business can be busy, and some customers have reported that they received only one report card during their stay, despite having multiple dogs enrolled. Additionally, one customer had a negative experience with the staff, describing them as "lazy" and "unprofessional." However, this was an isolated incident, and most customers have reported positive experiences with the staff.
Overall, this business seems to be a reliable and trustworthy option for pet owners in need of daycare, boarding, and grooming services. The business's focus on providing a safe, social, and fun environment for pets, as well as its commitment to customer service and communication, has earned it a high level of customer satisfaction.