The location has a professional appearance and a wheelchair accessible parking lot and entrance, making it easily accessible to everyone. However, the staff's behavior is quite varied, ranging from extremely rude to super helpful. There have been reports of employees being unprofessional and having nasty attitudes, which is a significant issue. Despite this, some customers have received great service and found the prices to be very reasonable. The business works with Pawns Plus and offers a variety of used goods and firearms, as well as quick FFL transfers. Unfortunately, there have been some problems with product quality, with one customer reporting that a car stereo sold to them didn't work and was refused a refund. Overall, the business has some strong points, but the inconsistent staff behavior and quality control issues hold it back.