This location is a well-established and reliable destination for pet grooming services. The high-quality reviews from satisfied customers highlight the expertise and care provided by Lois, the owner and primary groomer. The services are praised for being gentle, soothing, and tailored to the individual needs of each pet. Clients appreciate the warm and welcoming atmosphere, as well as Lois's exceptional kindness and compassion for the animals in her care. The location's accessibility features, such as free parking and wheelchair-accessible entrance, demonstrate a commitment to inclusivity. The prices are also considered to be reasonable and fair for the high-quality services provided.However, a significant number of negative reviews raise concerns about the quality of service. Two reviews mention the groomer being rude and unprofessional, and several others describe instances of poor treatment or care, such as nicking the pet with clippers or not communicating with the owner about potential issues.