Tampa Bay
Paw Haven Animal Hospital Winter Haven
50.95
50.95
Overview
Our mission is to provide a remarkable experience through exceptional service and great value with a personal touch. We can't wait to see you!
Features
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Identifies as women-owned
Identifies as women-owned
Appointments recommended
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Overall
Innovativeness
Quality
Pricing
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This location has shown its capacity to provide high-quality medical services, which is indicated by the good overall score. However, there have been instances of subpar treatment from some staff members, which lowers the quality score. The pricing is generally considered reasonable, but there have been some instances of patients feeling overcharged. The location has shown a willingness to innovate and improve, which is a positive sign.The good side of this location includes a team of caring and knowledgeable staff, particularly Dr. Orange and Dr. Sutton, who have received praise for their professionalism and empathy. The location is clean, well-organized, and has a friendly and welcoming atmosphere, making patients feel comfortable and at ease.However, there have been some issues with communication and customer service, particularly with the front desk staff and some technicians. There have been instances of patients feeling rushed or dismissed, and some have reported difficulties in getting appointments or having their concerns addressed. Additionally, there have been some concerns about the pricing and billing practices, with some patients feeling overcharged or confused about the costs.It's worth noting that the location has a strong commitment to providing quality care and has a team that truly cares about the well-being of their patients. However, they could benefit from improving their communication and customer service skills, as well as being more transparent about pricing and billing practices.Overall, this location has its strengths and weaknesses, but with some improvements in customer service and pricing transparency, it has the potential to become an even better choice for pet owners in the area.
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Hours
Closed
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