The business location, Patrick Manor, offers a supportive and caring environment for its residents, with a focus on independence and compassion. However, some issues have been raised by clients regarding the facility's practices.The business scores are average, with a 3.3 overall rating, indicating that some aspects of the business may need improvement. The quality of care provided by the staff has received mixed reviews, with some clients praising the staff for being caring and friendly, while others have reported difficulties and disagreements.The pricing of the facility's services has been criticized by some clients, who feel that the $2800 community fee is unfair, particularly if a resident is only in the facility for a short period. This issue may be a concern for potential clients who are considering moving a loved one to the facility.The facility's innovativeness is unclear, as there is limited information available about its unique features or approaches to care. However, some clients have praised the facility's garden and meals, suggesting that it may have some innovative aspects.One of the main issues at Patrick Manor is the lack of transparency and communication with clients and their families. Some clients have reported feeling excluded from decisions about their loved ones' care and have expressed concerns about the facility's handling of personal belongings and medical information.Another issue is the facility's management style, which has been criticized by some clients for being dictatorial and insensitive. This has led to conflicts and complaints from families who feel that their loved ones are not being treated with dignity and respect.Overall, while Patrick Manor has some positive aspects, such as its supportive environment and caring staff, there are also some significant issues that need to be addressed. Potential clients should carefully consider these concerns before making a decision about this facility.