This business has a high rating, but with some areas for improvement. Overall, it seems that the services provided by Paterson Injury Lawyers are satisfactory, but there is room for better communication with clients. One client mentioned that they experienced inconsistent communication, which was frustrating and made them feel neglected during the negotiation process. However, the firm's success in securing settlements and their thorough approach to cases are notable positives.
While some clients praised the team's compassion and ability to explain complex information in plain language, others felt that the communication was sometimes lacking. One client appreciated the firm's quick responses to their questions, but another found it challenging to get in touch with their assigned lawyer.
The firm's pricing seems to be a strength, with all clients praising the settlement amounts they received. However, the variability in communication and the occasional difficulty in getting in touch with the assigned lawyer might be a concern for some potential clients.
Overall, Paterson Injury Lawyers appear to be a capable and experienced law firm, but they could benefit from improving their communication with clients.