Tampa Bay
Pasco Utilities
34.12
34.12
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This business location has several contradictory features. It appears to be easily accessible for people with disabilities, but customer service seems to be a major issue. Many reviewers have reported difficulties with billing and communication, including being charged extra fees without their knowledge or consent. Some reviewers have even accused the company of being scams. On the other hand, some reviewers have had positive experiences, especially with water and sewer repairs, which have been fixed quickly and efficiently. However, the good experiences are overshadowed by the numerous complaints about customer service and billing practices. The business location's pricing seems to be reasonable, as one reviewer mentioned that they were credited for a high water bill. Unfortunately, it seems that there is no attempt to innovate or improve the customer experience, as many reviewers have mentioned that the system and customer service suck. Overall, the business location needs significant improvement in customer service and billing practices to provide a better experience for its customers.
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