Tampa Bay
Pasco County Public Transportation
20.84
20.84
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
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Overall
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Review of this business location shows some positive aspects, however, issues appear quite often. Employees and drivers are often recognized for their kindness and helpfulness. One of the clients mentioned that a female driver was pleasant and greeted everyone on the bus with a smile. Another client complimented a customer service representative for being very helpful and friendly. In one case, a client's wallet was lost on the bus, but was promptly returned to them by a driver and a customer service representative. Positive reviews also mention that the bus drivers are generally kind and take the time to update passengers on road conditions and traffic.
On the other hand, there are a significant number of negative reviews that mention several issues. The main concern is the unreliability of the bus service. Many clients have experienced buses that are late or do not show up at all. Some reviewers have had to wait for an hour or more for a bus, and others have been late for work or appointments due to the unreliability of the service. Several reviewers have mentioned that the bus service is not well-coordinated, making it difficult to get from one place to another.
Another issue is the behavior of some bus drivers. Some reviewers have reported that drivers are rude, unprofessional, or even reckless. One reviewer mentioned that a driver almost ran them off the road, and another reviewer reported that a driver was abusive to a passenger. Additionally, some reviewers have complained about the cleanliness of the buses, with one reviewer even mentioning that they saw roaches crawling on the floor.
There are also some concerns about the accessibility of the bus service. Several reviewers have mentioned that the bus service is not well-suited for people with disabilities, and that they have had difficulty getting to and from their destinations. One reviewer reported that they were told that the bus service is not a school bus service, even though they are paying for the service.
Finally, some reviewers have mentioned that the customer service at the bus company is not helpful. Several reviewers have reported that they have tried to contact the company to report issues or ask for help, but have been met with rudeness or disinterest.
Overall, it seems that this business location has some significant issues that need to be addressed in order to provide a reliable and customer-friendly service.
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