The business seems to be in a good overall condition, but there are some concerns about the quality of service. The office is wheelchair accessible, which is a plus. However, one major issue that has been reported is the number of postponements and lies by the staff, which led to a very poor experience for one customer. Despite this, the staff seems to be very patient and helpful, as another customer noted. The office hours seem to be quite standard, and there is a user-friendly internal website. The phone number and web link are available for easy contact and navigation. One customer had a very positive experience, feeling that the staff was very patient, positive, and had a can-do attitude, making the refinancing process relatively smooth. However, the company has a rating of 3.7, which suggests that there may be some room for improvement in terms of quality of service.