The location has an average overall rating. While some customers have reported issues with the quality of service, others have had positive experiences. The pricing seems to be reasonable, but some customers have mentioned that it's not always consistent. The location appears to be innovative in its use of NFC mobile payments, but this aspect is not consistently praised by all customers. One major issue that stands out is the lack of attention to detail and inconsistency in the quality of service. Several customers have reported receiving subpar services, including incorrect nail shapes, uneven lengths, and poor polish jobs. This is a significant concern and may deter potential customers. The location also seems to have some communication issues, with some customers feeling rushed or not listened to during their appointments. While some staff members, such as Connie, have received positive feedback, others have been described as rude and unprofessional. The location's accessibility features, including wheelchair-accessible parking and restrooms, are a plus. However, some customers have mentioned that the staff can be overwhelmed during busy periods, which may impact the quality of service. Overall, the location has potential, but it needs to address its quality control and communication issues to provide a better experience for customers.