This location has a mediocre overall experience. The quality of the food is average, with some customers complaining about the taste and freshness of the ingredients. The pricing is somewhat reasonable, with some customers feeling that the cost is worth it for the food they receive. However, there are also some complaints about the long wait times and the inconsistency of the orders. Overall, it seems like this location has some issues with customer service and the quality of the food. Some customers have had good experiences with the staff, specifically mentioning employees like Sam and Valentina who have provided excellent customer service. However, there are also many complaints about the staff, including long wait times, poor communication, and a lack of attention to customer needs. Some customers have even reported being hung up on or spoken to in a rude manner. It's clear that the staff at this location could benefit from some additional training and attention to customer service. One major issue that several customers have mentioned is the quality of the food. Some customers have complained about the taste, freshness, and quantity of the ingredients. For example, one customer mentioned that their pizza was "garbage" and had barely any toppings. Another customer mentioned that their wings were small and had no meat on them. These complaints are consistent throughout the reviews and suggest that the quality of the food may be a major issue at this location. Another issue that some customers have mentioned is the long wait times. Several customers have reported waiting for over an hour for their orders, only to have them arrive cold or with the wrong items. This is unacceptable and suggests that the kitchen staff may need additional training or support to manage the workload. Overall, this location has some significant issues that need to be addressed in order to provide a better experience for customers. With some additional training and attention to customer service, it's possible that this location could turn things around and provide a better experience for its customers.