The hotel has a solid reputation, with most guests praising its cleanliness, quiet atmosphere, and friendly staff. The location is also a major plus, with many amenities and attractions within walking distance. However, there are some concerns about the quality of the rooms, with some guests reporting issues with maintenance and cleanliness. One major issue that stands out is the presence of bedbugs and broken toilets in some rooms, which can be a major turn-off for potential guests.