This business has a great overall reputation, with most customers praising the quality of work and professionalism of the staff. The team, led by John, is knowledgeable, reliable, and punctual, making them a top choice for plumbing services. They offer a wide range of services, including repair services, and are known for their fair pricing. While some customers have reported issues with communication and responsiveness, the vast majority of reviews praise the company's efficiency, quality, and value for money.However, there is one notable issue that has been reported by a few customers. A customer had a poor experience with the company, citing miscommunication and poor service. They reported that the plumber was unprofessional, took advantage of them by lowballing the quote and then adding extra charges without explanation, and did not follow through on their promises. This customer was particularly dissatisfied with the lack of transparency and honesty from the company.