The Palace Grand is a great venue for special events, offering a unique and memorable experience for guests. The staff is generally friendly and accommodating, with some reviewers highlighting the excellent service provided by Michelle. The venue's location is beautiful, with a glass elevator adding a touch of elegance. However, there have been some issues with maintenance, including a sinkhole that has caused problems. This has resulted in some negative reviews and a sense of uncertainty about the venue's stability. Despite this, the Palace Grand remains a popular choice for events, with many reviewers praising its amenities and overall experience. It's worth noting that the venue's policies and procedures for handling maintenance issues could be improved to prevent such problems in the future.Reviewers have praised the Palace Grand for its excellent food, great shows, and good prices. Some have also highlighted its suitability for weddings and other large events. However, a few reviewers have been disappointed with the venue's lack of attention to detail and inconsistent quality. Overall, the Palace Grand is a solid choice for those looking for a unique and memorable event space, but potential customers should be aware of the maintenance issues and be prepared to work with the venue to ensure a smooth event.