This business has a strong reputation, with many customers praising their excellent customer service, timely order fulfillment, and willingness to go the extra mile to meet their needs. The owner is knowledgeable and responsive, and the company has a reputation for being able to find hard-to-find parts. Many customers have reported positive experiences, with some even describing the company as "world-class." However, one customer had a negative experience, citing poor service and a lack of communication.One notable issue is the fact that the company seems to have a problem with unavailability and lack of communication, as evident from a review where a customer was told that they don't want to work with them after not showing up for two months. This issue is not reflected in the overall scores, as many customers have had positive experiences, but it is worth mentioning as a potential area for improvement.Overall, this business seems to have a strong focus on quality and pricing, and their innovativeness is also evident in their ability to find hard-to-find parts. However, they may need to work on improving their communication and availability to meet the needs of all their customers.