The business has a welcoming atmosphere, catering to the needs of various crowds, including LGBTQ+ individuals and those seeking trans-friendly spaces. This is reflected in their on-site amenities, such as gender-neutral restrooms and wheelchair-accessible parking lots. However, some customers have reported issues with the quality of their products, citing raw crepes and hard churros. The business has been responsive to customer feedback, offering refunds and encouraging customers to try their products again. The variety of payment options, including NFC mobile payments and credit cards, adds to the convenience of the business. While some customers have had issues with the service, others have praised the excellent service and beautiful presentation of their products. The business's LGBTQ+ and Latino-owned status is a significant aspect of its identity, and the owners are actively engaged with customers. The establishment is open for a limited number of hours, so it's essential to check their schedule before visiting.