The business has a decent overall score of 4.2 out of 5, with most clients praising the quality of service they receive. The quality of service is evaluated at 4.2, suggesting that the business delivers what it promises most of the time. Pricing is another area where the business scores well, with a score of 4.3, indicating that clients find the costs reasonable and value for money. Innovativeness is also an area of strength, with a score of 4.5, suggesting that the business stays up to date with the latest trends and technologies.However, the business has a few issues, highlighted by some negative reviews. One notable incident involved a customer who was dissatisfied with the service provided by the groomers, who cut their dog's ears off and did not perform the de-shedding service as requested. The customer felt that the business did not take responsibility for the mistake and did not provide a satisfactory apology.Another issue mentioned by clients is the difficulty in getting appointments at short notice, with some clients feeling that the business prioritizes long-standing clients over new ones.Despite these issues, the business has a strong reputation in the community, with many clients praising the friendly and caring staff. The business has also taken steps to address some of the issues raised by clients, such as implementing a loyalty program to reward repeat customers and improving communication with clients.Overall, while the business has some areas for improvement, it has a strong reputation and delivers high-quality service to most clients.