Tampa Bay
Owl Now Urgent Care
37.13
37.13
Overview
Dr. Jose Sosa Palacios is part of the care team at Orlando Family Physicians by InnovaCare Health and is accepting new patients.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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The staff of the urgent care clinic were generally friendly and helpful. However, some patients experienced poor bedside manner from the doctors and nurses. There were several complaints about long wait times, even when there were not many patients. One patient had to wait 40 minutes to be seen, despite having insurance and completing the paperwork quickly. Another patient was turned away because the staff were not willing to help customers.The clinic's payment system accepted various forms of payment, including NFC mobile payments, debit cards, and credit cards. The facility was also wheelchair accessible, with a ramp entrance, a wheelchair-accessible restroom, and a wheelchair-accessible parking lot.There were mixed reviews about the quality of care provided at the clinic. Some patients were satisfied with the care they received, while others experienced misdiagnoses and inadequate treatment. One patient's child was misdiagnosed with a viral infection and was later diagnosed with RSV at the ER. Another patient's child was diagnosed with a strep throat but was not prescribed antibiotics.The pricing of the clinic was generally high, with one patient complaining about being charged $100 for a strep test. However, another patient was satisfied with the prices and felt that they were reasonable.The innovativeness of the clinic was a mixed bag. Some patients appreciated the use of technology, such as online check-in and digital prescriptions. However, others were frustrated with the clinic's lack of innovation, particularly in terms of diagnostic testing. One patient felt that the clinic was not keeping up with modern medical practices and was relying too heavily on outdated methods.Some patients experienced issues with the clinic's communication and follow-up. One patient had to call the clinic multiple times to get their prescription filled, while another patient was not notified about their test results in a timely manner. However, other patients appreciated the clinic's communication and felt that they were kept informed about their care.One patient had a particularly negative experience at the clinic, feeling that the staff were unprofessional and lacked empathy. They reported that the doctor was dismissive and did not listen to their concerns, and that the nurse was unhelpful and unresponsive.Overall, the clinic received mixed reviews from patients, with some experiencing excellent care and others experiencing poor treatment.
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