Tampa Bay
Owl Now Urgent Care
50.82
50.82
Overview
Dr. Jose Sosa Palacios is part of the care team at Orlando Family Physicians by InnovaCare Health and is accepting new patients.
Features
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Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Quality
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The overall business score is a 3.1, which is a mixed score indicating that the business has both strengths and weaknesses. This is reflected in the client feedback, where some clients have reported positive experiences with the staff, cleanliness, and treatment, while others have reported negative experiences with wait times, rude staff, and misdiagnosis.
The quality of the business is also a 3.1, which is consistent with the overall score. Some clients have reported receiving thorough and knowledgeable treatment from staff, while others have reported feeling rushed or neglected.
The pricing score is empty, indicating that there is not enough information available to determine the business's pricing score. However, some clients have reported being charged high out-of-pocket fees for services, which may be a concern for future clients.
The innovativeness score is also empty, indicating that there is not enough information available to determine the business's innovativeness score. However, some clients have reported feeling like they were not taken seriously or that their concerns were not addressed, which may indicate a lack of innovation in the business's approach to customer care.
Some of the issues that have been reported by clients include:
* Rude or uncaring staff, including front office staff and medical professionals
* Long wait times, both in the waiting room and after being called back to a room
* Misdiagnosis or incorrect treatment
* Lack of follow-up or communication from the business after a visit
* High out-of-pocket fees for services
One potential area for improvement for the business is to address the issues of rude or uncaring staff and long wait times. This could involve providing additional training to staff on customer service and communication, as well as implementing policies to reduce wait times and ensure that clients are seen in a timely manner.
It's also worth noting that the business has a wide range of amenities and services, including walk-in appointments, urgent care services, and emergency care. However, some clients have reported feeling like they were not taken seriously or that their concerns were not addressed, which may indicate a lack of innovation in the business's approach to customer care.
Overall, the business has both strengths and weaknesses, and there are areas for improvement. However, with a mixed score of 3.1, it's clear that the business has the potential to make improvements and provide better service to its clients.
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