The business location has a pleasant atmosphere, welcoming clients and artists alike. The interior is clean, and the staff is friendly, making the overall experience feel like hanging out with friends. Joe, the owner, is particularly praised for his exceptional artistry, attention to detail, and ability to listen to clients' ideas. He is described as friendly, approachable, and skilled, with a steady hand and high-quality work. The shop is LGBTQ+ friendly and has a safe space for transgender clients. The business also values inclusivity, with amenities such as gender-neutral restrooms and wheelchair accessibility. However, some clients have mentioned waiting times, although this is not a widespread issue.