Tampa Bay
Osceola Memory Gardens Cemetery, Funeral Homes & Crematory
75.66
75.66
Overview
Osceola is a family-owned and operated chain of funeral homes in Kissimmee, FL providing an affordable compassionate funerals, burials & cremation services.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Prepayment plan
Burial service
Cremation service
Onsite chapel
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Overall
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Based on various reviews and feedback, it seems that Osceola Memory Gardens Funeral Home has some notable strengths and weaknesses. On the positive side, many reviewers have praised the staff's professionalism, kindness, and compassion during difficult times. They have also appreciated the funeral home's flexibility and willingness to accommodate their needs. Some reviewers have specifically mentioned that the staff, particularly Tom Dorsey and Norma Johnson, have been exceptional in their care and service.However, there are also some significant concerns raised by reviewers. Several people have reported issues with the funeral home's communication and follow-through on promises. Some have had trouble getting in touch with staff members or receiving prompt responses to their inquiries. A few reviewers have also mentioned that the funeral home's prices can be steep, and that they feel they were taken advantage of in terms of costs.In terms of innovativeness, Osceola Memory Gardens seems to be doing some things differently from other funeral homes. They have a reputation for being family-owned and operated, which may contribute to their personalized and caring approach. However, this reviewer section did not contain enough information to provide an accurate assessment of the funeral home's innovativeness.Unfortunately, some reviewers have reported significant issues with the funeral home's services. For example, one reviewer mentioned that they had to wait for 30 minutes to view their loved one because the staff was unprepared, and another reviewer reported that the funeral home had mistakenly written the wrong name on their loved one's mausoleum. These incidents are concerning and suggest that the funeral home may need to work on improving their attention to detail and follow-through.Overall, it seems that Osceola Memory Gardens Funeral Home has a mixed record when it comes to providing high-quality services to their clients. While they have some notable strengths in terms of their staff's professionalism and compassion, they also have some significant weaknesses in terms of communication, pricing, and attention to detail.
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