The business has a wheelchair accessible parking lot and entrance, making it easy to visit for people with mobility issues. The staff is friendly and helpful, with many reviewers mentioning good customer service. The office is also open Monday to Friday from 8 am to 5 pm, making it convenient to visit during working hours. However, one reviewer had a bad experience with the website, which was not functional on multiple browsers. The office's working hours on Wednesday are limited to 8 am to 12 pm, which may not be suitable for everyone. The staff seems to be knowledgeable and helpful, with one reviewer mentioning that the assistant went above and beyond to explain how to save on property taxes. Overall, the business has a good reputation, but there are a few areas for improvement, such as making the website more functional and having more flexible working hours.