The business has received a mixed set of reviews, with some customers praising the staff's kindness and professionalism, while others have experienced issues with phone answering and appointment scheduling. The clinic has implemented various features, including on-site parking, NFC mobile payments, and wheelchair accessibility, indicating an effort to cater to a wide range of patients. The LGBTQ+-friendly and transgender-safe environment is a notable aspect, suggesting a commitment to inclusivity. However, the clinic has faced criticism regarding phone answering, scheduling appointments, and customer service, particularly with regard to waiting times and communication. The review text highlights the clinic's attempt to adapt to patients' needs, but also notes instances of poor communication and unreliable scheduling, which may impact overall satisfaction. The prices seem to be reasonable, as reflected in the high pricing score.