The business has a well-organized store location with on-site parking and wheelchair accessibility. Employees are often described as friendly, knowledgeable, and willing to help. They provide a range of services, including pool installation, maintenance, and repair. However, some clients have reported issues with responsiveness, with some experiencing long wait times for quotes or follow-up calls. The company has had some positive reviews, with clients praising their work and customer service. On the other hand, some clients have had negative experiences, including issues with communication, poor work quality, and unmet expectations. The business appears to have a mixed reputation, with some clients recommending them and others warning against them. Overall, the company seems to have some strengths, but also some weaknesses that need to be addressed. One of the major issues is poor customer service, including long wait times for responses and unmet expectations. It's essential to address this issue to build trust with clients and improve the overall customer experience.