They have a great reputation with 4.8/5 average rating from multiple platforms. Their commitment to quality and customer satisfaction is evident in the numerous glowing reviews. However, one review stands out, where a customer felt the company was unreliable and the communication was poor.> Quality: 4.4====================Their pool renovation and repair services have received praise from multiple customers, who have mentioned that the team is highly professional, efficient, and detail-oriented. However, one review highlighted an issue with communication and the inability to resolve an issue promptly.> Pricing: 4.9====================The company seems to offer competitive pricing, with multiple reviews mentioning that their prices were reasonable and fair. However, there is one review where the customer felt that the pricing was not transparent, and they were not informed about the costs until the work was completed.> Innovativeness: 4.4====================While the company has not explicitly mentioned any innovative services or technologies, they seem to be adapting to customer needs, with one review mentioning that they were able to accommodate a special request for a weekend appointment.The overall experience of their customers varies, with some expressing satisfaction with the quality of work, pricing, and customer service, while others have reported issues with communication, reliability, and transparency. However, it's worth noting that the majority of reviews are positive, and the company seems to be committed to customer satisfaction.