This medical facility seems to have some major issues with its customer service and professionalism. Despite being a reputable medical group, Orlando Health Medical Group FHV Health has received several negative reviews from patients who have had poor experiences with scheduling, billing, and even staff attitude. One reviewer reported being left on hold for almost 30 minutes to schedule a sleep study, while another reviewer had to wait over a month for a driver to call them to schedule an appointment. It's not just the wait times that are the problem - it seems like some staff members can be quite dismissive and unhelpful to patients. On the other hand, there is one positive review from a patient who praised Dr. Akula's bedside manner and the friendly staff. However, this is not enough to redeem the overall experience of this facility. The location itself is wheelchair accessible and has amenities like restrooms and NFC mobile payments, but it's clear that there are some major issues with how things are run behind the scenes. One of the biggest problems is the lack of transparency and communication with patients - it seems like they often don't get clear information about what to expect or when they'll be able to schedule an appointment. This lack of communication can be frustrating and feel uncaring. Unfortunately, this facility falls short in terms of quality and overall experience, making it a place to avoid unless absolutely necessary.