Orca Pools LLC is a well-established company that offers a wide range of services, including pool maintenance, repair, and installation. With a long history of providing excellent customer service, they have built a reputation for being reliable, knowledgeable, and professional. Their employees are described as being friendly, courteous, and thorough in their work. Many customers appreciate the fact that they take the time to explain the work they are doing and provide detailed explanations of the problems they encounter. Some customers have reported issues with communication, with some feeling that responses to queries were delayed or that they were not kept informed about the status of their work. However, these incidents appear to be the exception rather than the rule. One notable issue that stands out from the feedback is the lack of responsiveness in certain situations, such as with appointment scheduling and follow-up on outstanding issues. This may be due to the company's high demand during peak seasons, but it is essential to address this issue to maintain a high level of customer satisfaction.Despite this, Orca Pools LLC has a strong reputation for delivering high-quality work and providing excellent customer service. Many customers have expressed their satisfaction with the company's pricing, which they consider to be competitive.