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Optum - Myrtle

3.3

• (1 reviews)

• Family Physician

Family Physician

1243 S Myrtle Avenue, Clearwater, Florida 33756

14.50

1243 S Myrtle Avenue, Clearwater, Florida 33756

14.50

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Overview

Venkata Lakshmi Achanta, MD is affiliated with WellMed and specializes in Internal Medicine in San Antonio, TX

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

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3.3

1 reviews

Overall

3.3

Innovativeness

4.2

Quality

3.4

Pricing

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

3.3

This location has shown a generally good reputation, with some inconsistencies in service quality and pricing. The most prominent issue appears to be communication and responsiveness from the front desk staff, with several customers expressing frustration with scheduling errors, poor communication, and a lack of compassion. While the medical staff, particularly Dr. Lakshmi Achanta, seems to be well-regarded, the office's handling of issues and communication with patients leaves much to be desired. The use of technology, such as scheduling systems, seems to be a challenge, with one customer experiencing a three-month delay due to IT scheduling issues. Overall, the location has potential but needs to improve its service quality and communication to match its medical capabilities. The payment options, including NFC mobile payments, debit cards, and credit cards, are a plus, making it convenient for customers to pay for their services. The accessibility features, such as wheelchair-accessible restrooms, parking lots, and entrances, demonstrate a commitment to inclusivity. However, the inconsistent service quality and communication issues detract from the overall experience.While there are some positive comments about the office staff, particularly Iris, the receptionist, and Dr. Rivera-Rodriguez, the negative feedback about the front desk staff and scheduling issues is a significant concern. The office's response to customer feedback, while acknowledging the issues, does not seem to be effectively resolving the problems.