The business has inconsistent quality of services. Some patients had great experiences, like receiving help from friendly staff, such as Nancy and Amy. They also had clean and comfortable facilities, like an open MRI. However, many patients had negative experiences, such as being charged extra fees, receiving rude service from staff, and experiencing long wait times. Some patients even reported not receiving their MRI results or having to wait for a month to get a response to their calls. The business also had problems with communication, like incorrectly scheduling appointments and sending incorrect instructions to patients. The building's smell was also mentioned as a negative aspect. Some patients recommended other medical facilities, like BayCare. Overall, the business has room for improvement in terms of quality and customer service. Highlight: Charging extra fees for services that were not clearly communicated to patients, leading to frustration and mistrust.