This business is a great place to try out a variety of online mattresses in person, with knowledgeable staff to guide you through the process. The showroom has a wide selection of mattresses from different brands, and the staff is happy to answer any questions you may have. While the quality of the mattresses is generally good, some customers have reported issues with customer service, including delays in communication and difficulty in getting help with issues. However, the business offers competitive pricing and is a great option for those looking to try out online mattresses before making a purchase. The innovativeness of the business model is also noteworthy, as it allows customers to try out mattresses in person before buying, which can be a major advantage in the market.One notable issue that has been reported by some customers is a lack of communication and follow-through on orders. In one case, a customer reported waiting weeks for an order to arrive, only to discover that it had been delayed due to a problem with the manufacturer. Another customer reported that they were promised free pillows with their order, but never received them. These issues suggest that the business may need to work on its customer service and communication skills to build trust with its customers.Overall, this business is a good option for those looking to try out online mattresses in person, but it may be worth being cautious and doing your research before making a purchase.